Terms and Conditions

 

Buy in our store is very simple and the following options can be chosen:

On our website: Directly through our online store 24 hours a day www.ferrehogar.es

By email: send an email to ferrehogar@ferrehogar.es indicating the quantity and product reference, contact name, delivery address and telephone number.

By phone: Call us at 00 34 610 79 85 33 during business hours customer service Mon-Fri

Payment:

You can pay your purchases as follows:

Credit Cart Visa or Servired.

Bank transfer: transfer to Cajamar, indicating your order number. If transfer is not made within 7 calendar days,  the entry order will be canceled.

Paypal, with an additional cost of 3.5%.

Shipping and delivery:  

FerreHogar.es guarantees delivery to the carrier, the same day the order is placed, of all orders that are formalized before 18:00 pm (Spanish), provided they are in stock, and unless made in Saturdays, Sundays and holidays. 

The shipping costs are from 6.50 to 3 kg, 7.50 € up to 5kgs, 10kgs € 10.05 up from 10 to 20kgs are € 20.50, 20 to 30kgs are € 26.50, 30 to 40kgs are € 33.60, remaining kilos consult, on request from the Peninsula (Spain). Each shipment will send a code package tracking.  

Delivery time is 24 hours from the next business day of receiving cleared payment. We hired a 24-hour transport agency MRW. 

For products not available in stock, the estimated time of delivery is 8-10 business days. 

In sales Islands, Ceuta and Melilla are VAT (21%), however the customs system will apply the corresponding taxes. You have to pay the full amount (without VAT). Not sent to the Islands flammable material and weapons. 

Shipments to the Canary Islands, Ceuta and Melilla are done with POST and the delivery time depends on POST. It sent a shipment identification number, provided by the post office for shipment tracking. Contrarreembolso not supported for this shipping method.  

 

International: Shipping charges are calculated automatically when ordering, the amount varies by country and weight of the order. Customs charges are not included

The exact amount of postage is calculated based on the final weight of your order. You can check it directly in the basket before confirming the order.

At the prices quoted for shipping does not include any extras for customs and taxes in any case be paid on arrival by the receiver of the goods.

DUA may cost locally.

Warranty and Return of an item:

Our customer service department provides after-sales service to solve any problem with our products or shipments through which we try to offer a fast and efficient service to our customers.

MosquitoHouse.com guarantees the quality of their products. The buyer has 14 days from the date of delivery for any return.

If returns or exchanges are due to a defect in the product or workmanship, we will arrange the shipping costs generated.

In other cases, eg: error of the order by the customer, shipping and return are borne by the buyer.

IMPORTANT: ITEMS WHICH HAVEN BEEN HANDLED OR WITHDRAWN FROM ITS PACKAGE SHALL NOT BE ACCEPTED EVEN IF THEY ARE IN EXCELLENT CONDITION.  

The prices of the products are for sale in our shop e-commerce include Value Added Tax (21%). 

Privacy Policy

All information submitted through forms on this website will be treated in strict confidence in accordance with Law 15/1999 of December 13 Protection of personal data and inform you that you are entitled to access the file, rectification and deletion of data, and may exercise such rights by sending a request email to the address ferrehogar@ferrehogar.es

The data requested are strictly necessary for the correct identification of the sender and perform basic tasks to complete your request.

FerreHogar.es insists on its commitment to responsible use and confidentiality of data, ensuring that user data is handled in accordance with legal requirements and will only be used by companies FerreHogar.es and its environment services the stated purpose.

The data collected are adequate, relevant and not excessive in relation to the scope and purposes described.

The user, in any case, the veracity of the data provided, FerreHogar.es the right to deny service to any user who has provided false information, without prejudice to other actions stipulated by law.

By sending the forms on this website, the sender agrees to automatic processing of the data included therein. In any case, the data will not be passed on to third parties.

Cookies

 

FerreHogar.es uses cookies with the sole purpose of offering a more personalized service to its customers and to make navigating on our web-site easier.

 

A cookie is a very small text file placed on your hard drive by a Web Page server. A cookie is unable to identify a person by itself, as it makes no reference to any data of a personal nature and cannot be executed as code or deliver a virus.
A cookie will enable us, for example, to save your configuration (language and shipping country) so that you won't have to introduce the same information on your next visit. It will also allow us to update your shopping basket and store the information related to your order while you continue to browse the web-site.
Cookies also mean, that after logging in with your user name and password the first time, you won't have to re-introduce this data the next time you visit FerreHogar.es 
Bear in mind however, that in order to guarantee the privacy of personal data you will have to log in again, in order to access the on-line Store and place a purchase, regardless of having logged in to other sections previously.